FAQs

1. Where do you ship?
We currently ship within the United Kingdom.

2. How long will it take to receive my order?
Our handling time is 1–2 business days (Monday–Friday), and shipping takes 3–5 business days (Monday–Friday). The total delivery time is 4–9 business days.

3. Do you charge for shipping?
No, we offer Free Standard Shipping on all orders within the UK.

4. What carrier do you use for delivery?
We primarily ship with Royal Mail and other trusted UK carriers to ensure safe and timely delivery.

5. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery, provided the items are returned in new condition.

6. Do you accept exchanges?
Yes, we accept exchanges within 30 days of delivery, as long as the products are returned unused and in new condition.

7. How do I return an item?
Returns are made by mail. A free return label is included in your package, so you don’t need to pay for return shipping.

8. How long does it take to receive a refund?
Once we receive and inspect your return, refunds are issued within 7 business days back to your original payment method.

9. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed in GBP (British Pounds).

10. How can I contact you if I have more questions?
You can reach us during business hours:

 

Contact Us: 

Store Name: Glow Nest

Business Address: 2 Chester Street, Leigh, Greater Manchester, WN7 1LS, United Kingdom

Email: hello@glownest.com

Phone: +44 7451298667

Business Hours: 9:00 am to 5:00 pm (Monday to Friday)

Timezone: (GMT) Greenwich Mean Time (London)